SecureSpace Self Storage West Roxbury

Our New SecureSpace Self Storage West Roxbury Facility!

West Roxbury Self Storage Review Highlights

  • Erik Owens

    March 2026

    Shirell at the West Roxbury office was lovely to work with. She found me a great deal for a mid-sized unit this month and was friendly and very competent throughout the process. I appreciated her great customer service.

  • Dean Papagiorgakis

    February 2026

    Shirell was absolutely fantastic!! It was awesome to be able to speak to someone whose priority is excellent customer service. She not only was speedy and cognizant of our time, but extremely knowledgeable. This is what allows for the business to move seamlessly and allows us to maneuver stress free.

  • Susan Mccollin

    February 2026

    I had a great move-out experience at Extra Space Storage thanks to Shirell. She was incredibly kind, professional, and helpful throughout the entire process. If I could give her 100 stars for her amazing personality, I absolutely would! There were so many people in the office today, and she still handled every single person with patience and grace. She made the move-out quick, smooth, and stress-free while keeping such a positive attitude the whole time. Customer service like hers truly stands out. Because of Shirell’s kindness and professionalism, I’ll definitely be back if I ever need storage again. ⭐⭐⭐⭐⭐

  • Marc Mentor

    February 2026

    Thank you Shirelle for going above and beyond to help me today! The line was long ahead of me but she assisted every customer back to back and was able to save me money and get me out of there quickly. I’ve saved money since SecureSpace took over this location, I appreciate y’all.

  • Amit Grover

    February 2026

    Shirell was the definition of patience, politeness and excellent customer service. The store was super busy and she kept calm and was respectful of all clients. She took the time to attend to all and never made anyone feel rushed. She was exemplary and her attitude and professionalism was truly outstanding!

  • Alejandro Velez

    February 2026

    I’ve been a customer here for almost 3 years and it’s been nothing but positive. Shirell provided excellent customer service with a smile and helped me transfer my unit when I needed more space. Highly recommend this facility to anyone in the Boston area.

  • Anamaria Medina

    February 2026

    I want to thank Mary, the employer who took her time to show me the unit that was nice and clean. She was very nice and helpful and respectfully. I will recommend friends and family to come out.

  • stephanie perez

    February 2026

    Amiri and Norvia are the best! They helped me out so much! Super friendly and helpful! Best customer service!

  • Moises Cepeda

    February 2026

    Sherill was the best helping me out

  • Irving Lopez

    February 2026

    Shirell was awesome and super helpful

  • Kyleigh Williams

    February 2026

    When I went to inquire about a space, Shirell was excellent. She was very knowledgeable and answered all my questions with a smile.

    Susan St. Pierre

    February 2026

    Had mistaken payment issue on account. Shirell, manager at West Roxbury, spent almost two hours patiently researching the error until she was able to finally resolve it - all while being the most pleasant person at the same time.

    Arze Succar

    February 2026

    My mother and I went to rent another storage unit and Shirell went above and beyond with helping us. She explained everything clearly and patiently to us. I’ve never had such a supportive and caring experience with someone like this before. Thank you so much!

    Nathalie Herholz

    January 2026

    I have maintained a storage unit at this facility for approximately four years, and a second unit was acquired around six months ago. The facility, formerly Extra Space Storage, transitioned to Secure Space in November. The current staff consistently demonstrates exceptional professionalism. Recently, Amiri provided outstanding assistance during my visit to the office. His support significantly alleviated my stress, particularly as I had been abroad and missed several communications. During my two-month absence, I observed a notable improvement in the building's cleanliness. I have also witnessed Amiri diligently sweeping prior to her departure, a practice I first noticed upon the new management's arrival. Overall, my experience has been highly satisfactory. The only minor inconvenience is the absence of public restrooms; however, the office restroom is available during business hours. Alternatively, the nearest public restroom is located at Home Depot, which, while a slight inconvenience, is in close proximity.

    Raeldys Martinez

    January 2026

    Great prices

    Elissa Dunlap

    January 2026

    The front office staff were extremely helpful and kind

    Ralph “Wavy Slimmm” Cesar

    January 2026

    Sherelle is awesome and does a great job. She said she was new but she seems very knowledgeable.

    Jennifer Isiwele

    January 2026

    All the staff at secure space West Roxbury. are very kind and helpful to make sure any issues that arise is resolved peacefully. Mr Amiri God bless you for helping me out , you did a great job🙏👍

    IAN KENNELLY

    January 2026

    The team at SecureSpace Self Storage West Roxbury is very helpful and courteous.

    Rob Lambert

    January 2026

    Amir is always amazing, great faculty, amazing staff. Finally a storage that cares about their customers not just our money!

    Brian MacDonald

    January 2026

    Great 5 month rental with SecureSpace. Very easy and secure facility and my unit was spotless and modern strong craftsmanship. Jong is a customer service rep who is so helpful and nice. Real nice and real people helping you! Great company effort. My rate was fair and the ease of signing up and signing out is worth so much more. Kudos to Jong and his colleagues.

    AJ Shea

    January 2026

    Secure Space Storage at Rivermoor in West Roxbury MA is a clean, spacious convenient site. If you have any questions the staff is helpful. Very pleased with Norvia. Also if you need additional questions answered call the number on the web site. I sincerely hope you get Ava Golle. She is kind, clear and thorough. 1/30/2026

    Queen Bosston

    January 2026

    Wonderful fast and efficient service and experience Sherell was wonderful

    Urijah Mejias

    January 2026

    Awesome customer service, Shirell, is wonderful and answered all my questions for someone who is fairly new!!!

    Claudia Adams

    January 2026

    This location was very helpful. I had a great experience with Shirell Williams. She was knowledgeable and attentive to my questions. Excellent customer service. First I have had this energy. I have inquired at this location before, but this time I was treated with patience and assurance.

    Christina Thompson

    January 2026

    Best experience I've had with a storage facility thus far!!! The service rep, Shirell, was more than helpful and very accommodating, never made it seem like I was a bother with 50 million questions lol. Some storage facilities and the personnel can be nightmarish to deal with but I would definitely recommend this location based off the impeccable customer service she provided us with. Thank you again!!!

    thia

    January 2026

    amiri was very helpful, calm and explained everything to me very well and clearly

    Rashard Scott

    January 2026

    Amiri Was very polite and great service I will recommend

    Анастасия Слесарь

    January 2026

    Great service and clean, well-kept storage units.

    James Moore

    December 2025

    So far so good. Amiri, who set up my account, was considerate and personable. Will update this review after some time has passed.

    Marta Gomes Martinez

    December 2025

    Amiri was so helpful and kind, he spoke with a great attitude, amazing work. I was pleased with my outcome.

    Mark Walsh

    December 2025

    The new staff is awesome Amiri was a huge help.

    M B

    December 2025

    Amiri, Did amazing job doing the transition paperwork from previous own to current ownership.

    JG

    December 2025

    Excellent customer service from Amiri and Chris - every single time.

    Mark “Magic” Sudalter

    December 2025

    Amiri was great to work with as was the area manager, Chris. Great secure location.

    Valerie Francois

    December 2025

    Great experience moving in and working with Amir, thank you for taking the time to do all you did.

    Beverly Benton

    December 2025

    I had the pleasure of dealing with Amri. He is very personable and has and infectious smile. Thanks for the Excellent customer service

    Lee Angioletti

    December 2025

    Top of the line storage facility. The movers were quite impressed when they arrived. Special thank you to Robin for the warm welcome and to Ken for your help on my move out day.

    ItsSky

    December 2025

    I had a really awesome experience with the manager that was filling in at the new secure space self storage facility in West Roxbury, that used to be extra space storage. They just acquired ownership of the West Roxbury location. His name was Ashton and I had issue with the old company (Extra Space) that I’ve been trying to resolve for over two months and unbeknownst to me. They sold the old extra space storage to secure space at the exact time, when my issue was supposed to be being resolved, leaving the issue, unresolved as the new owners took over management of the location it became increasingly difficult to resolve an unresolved issue but thanks to Ashton who is the manager in the Wakefield secure space location it was resolved within 15 minutes and he actually took the time to stay on the telephone with me while he was being bombarded and actually harassed by other customers that were actually at the location (by himself) while he was on the phone with me. He actually had one woman telling him that he needed to get off the phone with me and deal with her issue because she had been a customer there for eight years but he persisted and told her “ this customer that is on the phone with me right now, is equally as important to this business as anyone that might be here in this office right now”. same as if he were standing here with me right now, he told her. Wow…. I was so impressed by his composure his calmness and him actually doing the right thing and doing it with the firmness and respect that a good leader leads with, that I had to make sure that I wrote this review asap and give him and the company The 5 Stars they deserved! Because of Ashton , my opinion of this location has shifted I’m really happy that you guys have taken over this location and that extra space is gone because I was about to move out of this location, but because of my interaction with Ashton today, and Stephanie (Secure Space Maryland Filling in Last Week) they have completely changed my mind about remaining a client at 99 Rivermore, This is been a change of ownership at this location. Hopefully the third is the charm.

    Judith Caplan

    November 2025

    Aimir is a pleasure to work with at the "SecureSpace Storage" in West Roxbury. He presents himself well and with knowledge. He listens and he know his business. It is a pleasure to work with Aimir at SecureSpace in West Roxbuy.

    Nancy Pelaggi

    November 2025

    The Secure Space representative I spoke with this morning was e tremendously helpful! Thank you. Kai!

    David Spencer

    November 2025

    Stephanie is awesome she really helped me out and explained Everything to me In a professional way. I’m so happy that a new company has purchased this from Xtra Space because they were horrible and I was about to move my storage units out of here, but Stephanie convinced me to stay and we need / you need more people like her working for your company. I hope this new company (Secure Space) runs this storage company better than Xtra Space did. Thanks Stephanie. Sam-

    Greek Geek

    November 2025

    Went in on first days of SecureStorage ownership and was greeted by Amazing helpful staff that showed me around the facility and available units. Chose what i wanted, setup and finalized all super efficiently and was done in no time. Thank you so much!

    High Society Vintage

    November 2025

    Great customer service, all the time! Paula, Demetrius & Selena are top notch

    Rebecca Dyson

    November 2025

    Paula is very helpful.

    Wavy Mats

    November 2025

    Took care of us through the process and customer service was top notch

    Steven Apollonatos

    October 2025

    Excellent place. Paula was very helpful!

    Charnel Luc

    October 2025

    Paula and Celina really made this process easy while I was super stressed out. Helped me twice within the same week

    C. Jonathan Rosenfield

    October 2025

    Paula at Extra Space Storage is phenomenal and a pleasure to do business with. 5 Stars!

    Aleena Malik

    September 2025

    Paula & Selina are fantastic! Paula was happy to show us a couple different options and is super friendly. The facility also looked very clean and we're excited to have the extra space 🥳

Facility Information

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Manager Hours

Mon-Fri:

9:30am - 6pm

Sat:

9am - 5:30pm

Closed:

Sun

Access & Move In Hours

Daily:

6am - 10pm

Self Storage

Secure units where customers can store personal or business items with easy access.

Digital Video Recording

Continuous digital surveillance to ensure the safety and security of stored items.

Pest Control

All units are clean & serviced regularly by pest control professionals to give you peace of mind.

Online Payments Available

Convenient online payment options for customers to manage their storage fees.

Access Gate

Controlled entry gate to enhance security and monitor who comes and goes.

7-day Access

Storage access available throughout the week, offering flexibility for customers.

ACH and Credit Card Payment Plans

Multiple payment methods, including ACH transfers and credit card payments.

Logged Access

Every entry and exit is recorded for security purposes.

Elevator Floor Access

Provides easy vertical movement within the storage facility, especially useful for upper floor units.

Carts and Dollies Available

Handy moving tools available for customers to easily transport their items.

Climate Controlled Storage

Climate-controlled storage units, ensuring sensitive items remain in stable conditions.

Locker Units

Smaller storage units ideal for storing just a few items or documents.

Drive Up Units

Easily accessible units that you can drive up to for convenient loading and unloading.

Parking Units

Designated spots to securely park vehicles, boats, or RVs.

Covered Loading Area

A shaded or roofed area for loading and unloading items, protecting against rain and sun.

Extra Large Elevators For Upper Floor Access

Spacious elevators designed to accommodate larger items or more goods at once.

Overnight Surveillance

Dedicated security surveillance during nighttime hours.

Secure and Convenient Vehicle Storage in Boston (MA)

Welcome to SecureSpace Self Storage, your premier destination for vehicle storage in Boston, Massachusetts. Our modern facility at 99 Rivermoor St offers a range of storage solutions designed to keep your vehicles safe, secure, and easily accessible.

Comprehensive Vehicle Storage Services

At SecureSpace, we understand that your vehicles are valuable assets. That's why we offer a variety of storage options to suit your needs. Our outdoor parking spaces are perfect for cars, motorcycles, boats, and larger recreational vehicles, while our drive-up enclosed storage provides additional protection from New England's demanding weather.

We go beyond basic storage to ensure your vehicle remains in top condition. Our dedicated managers routinely inspect the property and vehicles, identifying potential issues early and maintaining the overall quality of our facility. This proactive approach is designed to give you peace of mind and keep your vehicle in excellent condition throughout its storage period.

Your peace of mind is our priority. Our facility features advanced security measures, including 24/7 video surveillance, gated access with individual entry codes, and on-site management during business hours. These features work together to create a secure environment for your valuable vehicles.

Why Choose SecureSpace for Your Vehicle Storage Needs?

Storing your vehicle at SecureSpace offers numerous advantages. Our facility provides protection from harsh New England winters and humid summers, significantly reducing wear and tear on your vehicle. The enhanced security measures minimize the risk of theft or vandalism, allowing you to store your vehicle with confidence. Additionally, using our storage solutions can free up valuable space at your home or business, providing you with more room for other purposes. We also offer flexible access options to suit your schedule, ensuring you can retrieve your vehicle whenever you need it.

Our Boston Self Storage Facility: Modern, Spacious, and Convenient

The SecureSpace facility in Boston is designed with your needs in mind. Our expansive storage area is capable of accommodating vehicles of all sizes, from compact cars to large RVs and boats. Wide driveways ensure easy maneuvering, making it simple to park and retrieve your vehicle. For those with temperature-sensitive vehicles or classic cars, we offer enclosed units and climate-controlled options to provide an extra layer of protection. To accommodate your busy lifestyle, we provide extended access hours, allowing you to visit your vehicle at a time that's convenient for you.

Prime Location in Boston, Massachusetts

Our 99 Rivermoor St location offers unparalleled convenience. Situated just off VFW Parkway near Charles Park Road, our facility provides easy access to I-95/Route 128 and Route 9. We're conveniently located near Millennium Park and just west of Home Depot, making our facility easy to find. This central location serves not only Boston residents but also those in nearby communities including Roslindale, Jamaica Plain, Hyde Park, Dedham, Needham, Newton, and Brookline. Whether you're a local resident looking to store a seasonal vehicle or a business owner needing space for company vehicles, our Boston facility is ideally situated to serve you.

Ready to Secure Your Vehicle?

Don't let vehicle storage be a hassle. Experience the peace of mind that comes with storing your vehicle at SecureSpace Self Storage in Boston. Contact us today to learn more about our available units, pricing, and to schedule a visit. Our friendly staff is ready to assist you in finding the perfect storage solution for your vehicle.

Discover why more Boston-area residents and businesses trust SecureSpace for their vehicle storage needs. Reserve your space now and enjoy the convenience and security of Boston's premier self-storage facility. With our comprehensive services, prime location, and commitment to customer satisfaction, SecureSpace is the clear choice for all your vehicle storage requirements.

FAQs About Self Storage Units in West Roxbury, MA

Can I rent West Roxbury self storage units online?

Yes, we offer a no-contact move-in process. You can reserve a storage unit, pay, and sign your West Roxbury storage unit lease from your phone or computer.

What kind of West Roxbury self storage units are offered?

We have West Roxbury Self Storage units available with Outdoor Parking units available with Unpaved options

What hours are you open?

Manager Hours
Mon-Fri 9:30am - 6pm
Sat 9am - 5:30pm
Closed Sun

Access & Move In Hours
Daily 6am - 10pm

24/7 Customer Support - phone and chat

What does 24/7 customer support mean?

Our storage facility provides 24/7 customer support to assist you with payments, reservations, and any other inquiries you may have, ensuring your needs are met at any time.

Are there any contracts on the self storage units in West Roxbury?

All West Roxbury self storage unit leases are on a month-to-month basis.

Do I need insurance after renting a West Roxbury self storage unit near me?

Some type of coverage is required as per our lease agreement.

Do you rent parking for motor vehicles, RVs, boats, or cars?

Yes, we have outdoor parking for rent at this location.

Do you offer a moving truck?

Sorry, we do not have a moving truck.

Do you offer moving supplies?

Yes, we have various moving and packing supplies available for purchase in our leasing office.

Do you offer special rates on West Roxbury storage units?

Yes, special online prices are available on storage units near you on our website every day.

Do you take cash?

We accept cash and major credit cards (Visa, Master, Discover, American Express).

How do I rent a West Roxbury self storage unit?

You can rent a West Roxbury storage unit on our website 24/7 or in-person at the leasing office during manager hours.

Once I rent a West Roxbury storage unit, can I pay my self storage bill online or over the phone?

Yes, we offer online payment on our website and over the phone (call the number on our page and press 2 on the phone prompt).

What type of credit card do you accept?

Visa, Master, Discover, American Express

Where is your West Roxbury self storage facility located?

Our West Roxbury storage facility is located at 99 Rivermoor St, Boston, MA 02132

I need to move out of my West Roxbury storage unit. How much notice do I need to give to ensure I do not get charged an extra month on my storage unit?

Please refer to your rental agreement as this may vary by state.

What is your cancellation policy?

You can cancel your contract at any time by contacting a SecureSpace team member at your location. If you cancel in the middle of a billing cycle, the service will remain active until the end of the cycle, and no further charges will be made. We do ask that if you are moving out, you give us at least 10 days notice before the end of the current month's rental period, as stated in the rental agreement. For detailed information, please refer to our cancellation policy in your lease.

How long does it take to process a refund?

Refunds are typically processed within 5-7 business days if refunding to a credit card. If you are expecting a refund by check, please note that it may take up to three weeks to receive the check by mail. If you do not receive your refund within the expected period, please contact our customer support team for assistance.

SecureSpace Self Storage West Roxbury