SecureSpace Self Storage Austin Congress

Reviews

• Matt Reid

  December 2023

  Great convenient location, great communication, easy and efficient process. Worked with Brandon who was very informative about the unit and policies.

• Ron

  November 2023

  These guys have great customer service. The manager on-site help to get In-N-Out quickly.

• Divine S.

  November 2023

  Both facilities have good management. I moved in and came to congress by accident…

• Sabrina M.

  November 2023

  The young man at service sent me over to this property to check them out as well…

• Elyja Parker

  November 2023

  Great place, customer service, management, and everything!

• Jamie Oliver

  October 2023

  Brenden was super helpful, the space was very clean, seems super safe.

• Theresa Dawson

  October 2023

  Facility has been very clean and easy to use. On-site management have been very friendly and awesome to deal with.

• Simple Paradise

  October 2023

  Great experience. Customer service was 5 star. It was a pleasure to work with Tahj. He made the process smooth and fast.

• Andreya Almaraz

  October 2023

  amazing experience! Tahj was friendly and kind when it came to all of my questions! i will definitely be back!

• Nicole Olvera (NikkiMfRealest)

  October 2023

  Brandon located on Congress is the best he goes way out his ways to help you Ty Brandon

• Riley White

  October 2023

  The manager, Brandon, has been amazingly helpful made the experience perfect. Easy move in and great rates

  Miranda Sutch

  September 2023

  Brandon was so helpful! Best customer service ever, he went above and beyond expectations. 😊

  IA

  September 2023

  First time renter! Best value! Easy process! Brandon went above and beyond, to follow up and make sure all my questions were answered. He was helpful and thorough with the contract (14 pages) he highlighted the need to know. I would go with their renters insurance$10 for 2k coverage, avoid the hassle w/ your own! Their office hours differ from their gate hours 7pm 😬 , and the kiosk outside doesn’t work, they need to pull that out of the wall.

  Breana Lynnaé

  September 2023

  Very welcoming and polite.

  Mariana Amaya

  September 2023

  I had a great experience and the best help here with Brandon and his other colleague. I was very grateful for the help and great attitude I was given. I had a bad experience at another location and I'm glad I came here to get a unit. best decision I've made. so thank y'all again for the great Service and experience.

  christopher ledezma

  September 2023

  Brandon was very professional and friendly, I originally had a reservation at another property that did not live up to the cleanliness they advertised. Brandon definitely save the day with helping me out today.

  Katie Adams

  September 2023

  Excellent service!

  J. 007

  September 2023

  Clean & Secure.

  Joshua Tennefrancia

  September 2023

  Professional & Trustworthy.

  Penelope

  August 2023

  8/28/23: Just adding an additional review for the Customer Care team - Cody was super helpful, pleasant, and thorough. I freaking love this company & team! They deserve 5-stars all across the board. They really look out & care for the customer. No shady-sh*t. And they are legit with knowing their stuff / operations etc. --- 7/2023: I am beyond impressed by the professionalism and customer service of Tahj and Brandon at the 8327 S Congress Ave SecureSpace location. They were always pleasant, quick to respond, answered all my questions with thorough knowledge of the operations of this location, super helpful, and friendly. They went the extra mile to make sure my access through the gate and unit were working properly -- made sure I knew and felt comfortable with how everything operated and where everything was. They were articulate and considerate of my time - asking me if I preferred going through the lease signing with their assistance or if I preferred being left alone to do my own thing. They were always respectful of my time and went out of their way to call me about reminders or a heads up with any important to-do's that I needed to be aware/reminded of. I HIGHLY RECOMMEND THIS STORAGE LOCATION/SERVICE PROVIDER!!!

  Billy Arrasmith

  August 2023

  Was an easy experience was back in time ror my lunch.

  Leekai Herrera

  August 2023

  Please believe me when I say that this is hands down the single best storage facility I’ve ever used. I’ve lived in multiple cities throughout the country and the world and none have come close! Great price too. Speak with Brandon (the manager) or Tahj…. They are both fantastic!!!’

  Celeste Marmolejo

  July 2023

  The manager was professional, friendly and very helpful.

  Ramon Feliciano

  July 2023

  Awesome communication

  Mario A. Gonzalez

  July 2023

  Been using this place for my business for over a year now. I'm going in and out almost every day. Staff is friendly and the prices are decent. 👍🏼😊

  Mystic Rose

  July 2023

  The whole process was easy and the staff was very kind and helpful. The Unit is secure and clean and easy to access!

  Tracey Sims

  July 2023

  Brandon and Tahj are great. Originally got a 10x10 unit but realized it wouldn't be big enough, they got me switched over to a larger unit with no problems. I was informed of the price increase but it was still by far the cheapest storage facility I found. So far, so good. I needed a storage unit quick so didn't have time to read the reviews until today. After reading the reviews I'm a little nervous with all the reported break ins. I was however informed of the homeless issue they were having and was reassured that changes had been made and security is now on the premises, although I have yet to see them. I really can't afford to, but it has me considering increasing my rental property loss/damage insurance for my unit. Let's hope I won't need it. I'll update my review after I've been here a little longer. Until then Brandon, Tahj keep up the good work.

  Joseph Wiggs

  June 2023

  Outstanding customer service! Very organized process from start to finish. Brandon and Tahj are very professional! Great job guys!

  Audrey Talbot

  June 2023

  Cool place, secure, and the guys in office are pretty chill!

  Ulises Chavez

  June 2023

  We’ve been at these storage units for a good while now and ever since securespace took over the Property Manager Brandon and the Assistant Property Manager Tahj have been nothing but accommodating throughout and have helped make our experience at this facility worth it.

  angel r.

  May 2023

  Moving is stressful! Brandon made a stressful experience easy. He has been super…

  Antonio Ontiveros

  May 2023

  I had a wonderful welcome from your friendly staff on my day of signing up...He did a awesome job on showing me around and making me feel like l was at home..Thank you so much...

  Elle Green

  May 2023

  Brandon helped me by getting me set up with a second storage unit super quickly and went above and beyond to help me. I was in a very hectic move situation and I didn't anticipate needing more space so within just a few days of my move they helped me and gave me a unit very close to my first one. Plus he left it open so the movers could put my furniture in there and even came by in person with my key. Facility. is always kept in order and clean and I feel secure about my belongings.

  Spencer Tobin

  May 2023

  Brandon was beyond helpful in assisting me with finding and touring my new unit! The service was incredibly friendly and the facility is extremely clean! Excited to have found the right place to store my belongings.

  Eric Lugo

  May 2023

  Brandon was super cool and very informative about the space and my unit etc. I love that it’s a super safe and secure place!

  Omar Vallejo

  May 2023

  Awesome service and very clean facility

  Alfredo Vallejo

  May 2023

  I am very pleased and impressed with Mr. D. Rodríguez at your Congress Avenue location. From the very beginning he has gone above and beyond to facilitate my storage rental process. He helped me with my phone to do on-line registration. Over the days I have gone into the office and every time he is very professional and courteous. He represents your company in a very positive way. Because of his attitude and professional skills I will gladly recommend your company. In my career I was the general manager of every position I held and I know the importance of an employ that holds up your rules and policies. Take good care of him. A good employ is difficult to find.

  Andrea G.

  May 2023

  I've been using this facility and it's various management throughout the years since…

  andrea garcia

  May 2023

  I’ve been using this facility and it’s various management throughout the years since it opened in 2018. As a disabled veteran it’s important to me to have a storage unit on the first floor for ease of access and not exacerbate prior injuries. Brandon helped me about a week ago and his kindness and attentive demeanor made me feel heard and considered. The last year has been one life challenge and family emergency after another, and Brandon expressed care and genuine desire to help where previous staff there didn’t. I originally rented the unit Feb of 2022 for $220, and the previous management rented out my unit under me and in the subsequent contract charged me $240, just to raise it to $300 out of nowhere. As a full time graduate student whose family circumstance/need didn’t allow for employment, paying that much monthly hurt my finances since that was not what was under contract. I had talked to previous staff and left countless messages for their manager to reach out to me to no avail. I tried again a week ago, and Brandon was a breath of fresh air by simply being humane and thoughtful. I can’t speak for the other staff as I’ve not had the pleasure of speaking with them, but I can say that Brandon showed a lot of kindness and in these times where life is putting so much on my plate, I am very grateful to know not all companies or people are dry, cold and dismissive. The care and help I’m getting from the new management at this facility is fantastic and if you need a storage facility, def go here. It’s safe, professional and kind.

  Cliff Pittman

  April 2023

  Fast friendly service!

  Tiffany

  April 2023

  Super friendly staff and easy process thanks to Brandon & Tahj for their assistance

  T Panda

  April 2023

  Brandon the manager is amazing. He is very thorough and explains everything clearly, super professional and knowledgable. He took the time to show me how everything works at the facility. Place is clean and ceilings are high in the units.

  Mark Foster

  April 2023

  We’ve had a storage unit here for almost a year. New owners took over and jacked up the monthly price by about $15.00 on top of what we already thought was kinda pricy. The security is good and they have cameras all over the place to keep people from living in their units which was a problem at out old location. They make you buy their locks which are the old vending machine locks but everybody has to make a buck, right? Good location and about 5 minutes from our house, people that work there seem friendly enough the few times I’ve had to deal with them, and the elevators seem to work all the time these are the reason I gave three stars. Outside of that it is very expensive ( they charge more than a house per square foot) and they got rid of the free truck to use if you have a storage unit there. It is always clean inside and we never seem to run into very many people when we are there. Update… April 2023 That review was posted over a year ago. They now have another owner and a great new manager, Brian who goes the extra mile to make sure everything is great! He and the new owners have made some great new upgrades to security which include a security guard that is there at night after closing, new cameras inside the building and better security for the doors. They always have some great specials and are always willing to review your account to see where they can save you money! They bought additional carts and we’ve never had a problem finding one to move our stuff in or out. The halls are always clean, Brian has worked hard to get to know the tenants that visit on a regular basis and makes a point to always say hi or at least wave when he sees us. Big change from previous review!

  Amanda Wells

  April 2023

  Brandon was amazing helping me get all set up in my unit! Location feels extremely safe and the price on my unit was incredibly reasonable. Very very happy!

  Zach Richards

  April 2023

  Very clean facility with a great staff at the front. Easy access and the entire place feels very secure. Easy access from the street too. Highly recommend.

  Carlos Vazquez

  March 2023

  Óptimo con buen servicio con bastante seguridad

  Phillip Arrellano

  February 2023

  Very professional people

  Terry Figueroa

  January 2023

  Edit- Brian remembered me by name after 4 or 5 months without coming to the property. Brian definitely knows what customer service is !! The new property manager is very helpful. I was having trouble finding the right size for my things. He asked me a few questions and based on what I told him was able to recommend a 10×10. Everything fit perfectly with no trouble! Definitely sending friends and family here. I went in to add my card to auto pay and Brian remembered me by face and name!! If I could give more than 5 stars I would.

  Erin Patty

  January 2023

  Brian was very helpful with all the questions I had for him. He answered everything promptly and precise. Thank you for fast and friendly service Brian. . Will miss seeing your friendly face. Thank you for the great service.

  Tejai Mata

  November 2022

  Great location and Friendly staff. Awesome move in specials too

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Facility Information

Facility Address

8327 S Congress Ave
Austin , TX 78745
(737) 530-9473

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Office Hours

Mon-Fri:

9:30am - 6pm

Sat:

9am - 5:30pm

Closed:

Sun

Access Hours

Daily:

7am - 7pm

Some Units Climate Controlled

Rain? Snow? Shine? Relax, SecureSpace has climate controlled units available.

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Enhanced Security

Rest assured that your belongings are safe with us. Our state of the art security system is monitored by in-store staff along with our offsite security team to ensure maximum visibility.

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Online Billing Available

Paying your SecureSpace bill is easy and quick. We offer multiple options to pay your storage unit bill. Plus with online payment options, you can pay at your convenience or even set up automatic payments and never miss a due date again.

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FAQs